This is rating manipulation, the company said
Google is actively removing negative reviews of the Robinhood stock trading app from Google Play, the company confirmed in a conversation with The Verge.
Users started massively putting one star of Robinhood on the app store after the company’s decision to restrict the purchase of shares of GameStop and others after their sharp rise due to Reddit users. According to 9to5Google, the rating of the app in Google Play has slipped from four to one star in a few hours, users have left more than 274 thousand ratings.
However, the rating soon returned to four stars, and the number of reviews was reduced to 180 thousand. According to a Google representative, the company “cleaned up” the reviews due to a violation of the store’s policy, which prohibits the manipulation of the rating. Reviews are removed by the company’s system, which combines the work of moderators and machine learning technologies.
In the App Store, Robinhood has a 4.7 rating, The Verge notes, and there are no new reviews there.
In addition to the negative reviews, users filed a class-action lawsuit against Robinhood. They believe that the service “purposefully and deliberately” deprived private investors of the opportunity to invest in order to manipulate the market.