Deciding to hire a medical transcription company is a big decision. This information is sensitive and you need to have a company that you can trust. This is why it is important that you choose wisely. There are certain things you need to ask a company before you decide to use their services. Here is a look at some important questions you should be asking as you make your final decision.
What are Your Support Hours?
First, it’s a good idea to ask the company what their support hours are. Some companies only have email for support. You’ll probably want a company that provides you with toll free support that is available 24-7 if there is a problem.
How Long Have You Been in Business?
You should also find out how long the medical transcription company has been in business. If the company is just getting started, you may want to continue looking. It is best to go with a company that has experience behind them so you are sure they know what they are doing.
Are References Available?
Ask to see references from other clients that they have worked with in the past. If they are a legit company, they will be able to provide you with those references. Take the initiative to contact references to find out about their experience and whether they were happy with the service that the company provided.
How Do You Bill Clients?
It’s important that you ask how they bill clients as well. One of the best ways to bill is by line, and usually a line includes 65 characters. Not all companies bill this way though. Find out their billing methods and make sure that they are cost effective for you before you make your final decision.
Is Your System Web Based?
Find out if the company is using a system that is web based. There are definitely benefits to a system that is web based. This provides you with quick access to the information you have transcribed, which offers many benefits. It is usually best to go with a medical transcription company that does offer online capability.
Are Reports Audited?
Last, you should ask if the reports are audited by the medical transcription company. If they don’t have quality assurance checks and proofreaders that are highly experienced, quality and accuracy can quickly become a big problem. Make sure they have some kind of quality assurance system in place to ensure you get the quality work you desire.
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