Be Cautious Of Potentially Fake Reviews

You are likely frustrated with false reviews that say that they are in depth and impartial, but they basically amount to just naming off the features of the service. You learn absolutely nothing new from that review, and you are back at square one, not knowing what service to go with.

Look for Only Objective Web Hosting Reviews

There are many things that will play into the decision that you make about web hosting services like pricing schemes and the different features that are available, but one of the most important things to keep in mind when researching companies are the comments from former customers that have had extensive dealings with the different areas of the company you might do business with.

Not All Help Desks Are The Same

How does their customer service work – do you just exchange emails with a specialist, or fill out a ticket and see if they can address that particular question? Spam filters could make your emails disappear without ever having been read. There are also times when the email gets passed so many times that it never gets back to the customer who asked it in the first place.

Know What You Want To Ask Pre-Sale

If you are not satisfied with the comments that you can find about the company, make a list of things you want to know about the company and contact them about your issues. Phone calls will be the most direct way of contacting the company, but you could also fire off an email or use their ticket system, if they have one, because then you will have written proof of their response if you need this later on. This will also be a good way for you to gauge how quickly they respond to inquiries.

Only Look For Money Back Guarantees

Many web hosting companies have promotional offers like a 30-day guarantee, but not all of these will be 100% money back guarantees. You need to understand the fine print that comes with the guarantee before you sign on the dotted line. Always be careful if you have seen indications of complaints about communications with the billing department of the company that were never answered or instances of unjustly denied refunds or “checks in the mail” nonsense.

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